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Frequently Asked Questions

Here we introduce some frequently asked questions and answers. Select the links below if your questions on functions or services are among those listed here.

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Security and Personal Information Protection

Q: What security measures are taken?
A:
SkyDesk transmits/receives secure data by SSL communication.
SkyDesk also checks registered files and E-mails for viruses before storing them in the server.
Moreover, the server that operates SkyDesk services provides access control by fingerprint authentication and 24-hour monitoring to take all possible security measures.

QE-0240

Q: How does SkyDesk manage personal information?
A:
SkyDesk manages personal information according to the Privacy Policy as prescribed by Fuji Xerox. For more details, see "Privacy Policy".

QE-0250

Q: How do I request disclosure of personal information?
A:
SkyDesk service users can check personal information that SkyDesk services keep on the user information screens by themselves.
Sign in with your account and check the following two pages.
  • [My Account] > [Personal Information] (personal information registered in SkyDesk)
  • [CRM] > [Personal Settings] > [Account Information] (personal information of CRM user)

To request disclosure of personal information of a customer who does not use SkyDesk services nor have an account, check "Privacy Policy" and follow the described procedure.

QE-0260

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Note:
iPhone and Safari are trademarks of Apple Inc., registered in the U.S. and other countries.
The iPhone trademark is used under the license of Aiphone Co., Ltd.
Note:
Windows® 2000/XP is a trademark of Microsoft Corporation in the U.S. and other countries.

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