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Frequently Asked Questions

Here we introduce some frequently asked questions and answers. Select the links below if your questions on functions or services are among those listed here.

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Mail

Q: There is an error message and I cannot use SkyDesk Mail anymore. What should I do?
A:
SkyDesk Mail has a limited capacity in mail box depending on your plan. If the capacity reaches the upper limit (100%), E-mails will be blocked and you will be notified by an error message. In that case, contact SkyDesk Customer Support through Contact Us.

QE-0630

Q. SkyDesk Mail has blocked sending a bunch of E-mails. Is there a restriction?
A:
SkyDesk Mail has a few restrictions such as receiving 15 E-mails in 1 minute and up to 50 E-mails can be sent at any time. If you would like to send 51 or more, send those separately.

QE-0640

Q: Is there a file size limit to the SkyDesk Mail attachment?
A:
Inclusive of the main body and attached files, the size of each E-mail can be up to 16384KB for both sending and receiving.

QE-0650

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Note:
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The iPhone trademark is used under the license of Aiphone Co., Ltd.
Note:
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