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Frequently Asked Questions

Here we introduce some frequently asked questions and answers. Select the links below if your questions on functions or services are among those listed here.

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CRM

* Before using SkyDesk CRM for the first time, see "Readme - Notes for All Users".


Q: I have already joined a CRM Organization. Can I join another CRM Organization?
A:
No. Once you have joined a CRM Organization, you cannot join another CRM Organization. To join another CRM Organization, you need to create a new SkyDesk account.

QE-0510

Q: Can I join multiple CRM Organizations?
A:
No. In SkyDesk, one account may join only one CRM Organization.

QE-0520

Q: Can I delete a created CRM Organization?
A:
No. A CRM Organization cannot be deleted once it has been created. To join another CRM Organization with the current account in use, you need to create a new Skydesk account.

QE-0530

Q: In what rule should I set the company division, department, etc for CRM?
A:
There are no settings for department. In the event of a difference in viewing or editing permissions due to department, configure settings for "Role" and "Permissions". For details on settings for roles and permissions, see SkyDesk CRM Help.

QE-0540

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