Frequently Asked Questions

About SkyDesk Services

• What is SkyDesk all about?
• What services are available with fee-based applications and how much do they cost?
• I created a SkyDesk account. But, I do not know what to do next.
• I tried using SkyDesk. But, it does not seem to be working well.
• Which language does SkyDesk supports?

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Account Registration

• How do I get started?
• An error has occurred in account registration. What should I do?
• Can I collectively register accounts for others?
• I cannot sign in anymore. What can I do?
• I have forgotten my User Name (account name).
• Can one user register multiple accounts?
• I registered an account. But, I have not received any E-mail asking to verify my account from SkyDesk.
• Is a Group invitation e-mail available after its approval period has expired?
• I have registered an account. However, I made a mistake in my E-mail address. How should I correct it?
• Can I change my account name?
• Can I change my registered "Primary E-mail Address" to my E-mail address of SkyDesk Mail?
• The confirmation E-mail that came after account registration is blank.
• I tried to invite users to SkyDesk by entering their E-mail address and clicked "Invite". However there was no response and an error message appeared.

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Account Closure

• How can I deactivate my account?
• I want to stop using SkyDesk. How can I stop using/withdraw from Free Plan?

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Support

• Which device or operating system environment is available for using SkyDesk?
• Is DocuWorks supported?
• How can I contact Customer Support if I have a question of SkyDesk services?

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Security and Personal Information Protection

• What security measures are taken?
• How does SkyDesk manage personal information?
• How do I request disclosure of personal information?

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Organizations and Groups

• Can only actual companies or groups create an Organization?
• What is the advantage of creating an Organization?
• What is the difference between an Organization, an Organization Group, and a Personal Group?
• How do I use CRM with my Organization members on SkyDesk?
• How do I check whether I am belonging to an Organization of SkyDesk?
• How do I check who super administrator is?
• Can I change the super administrator of an Organization?
• Is there any way to leave an Organization that I am belonging?

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Mobile Support

*See Recommended Operating Environment in "Before Use" for the supported smartphone or tablet.

• Can I use SkyDesk from my mobile phone (cell phone)?
• Can I access SkyDesk from my smartphone?
• Does SkyDesk support the tablet device?
• What is the difference between SkyDesk smartphone Apps and Smartphone Portal(web based)?
• What kinds of service are available with SkyDesk smartphone Apps or Smartphone Portal?
• On the iPhone, iPod touch, iPad and other such iOS devices, the "A server error has occurred" message appears, and I am unable to sign in to SkyDesk.

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Calendar

• I created an Organization and invited other members into. After they accept my invitation, can I see their schedules on the SkyDesk Calendar?
• I would like to use SkyDesk to manage schedules within the company.
• I imported a calendar from a website that provides a file as iCalendar or iCAL format into SkyDesk Calendar. If I change a schedule of the original calendar on the website, is the schedule on SkyDesk Calendar also automatically updated at the same time?
• Can I change the font and font size in SkyDesk Calendar?
• Can I use different colors for days of the week in SkyDesk Calendar?

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Cards

• A warning message, "Unable to connect to server. Check the network connection." appears when using SkyDesk Cards.

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CRM

* Before using SkyDesk CRM for the first time, see "Readme - Notes for All Users".

• I have already joined a CRM Organization. Can I join another CRM Organization?
• Can I join multiple CRM Organizations?
• Can I delete a created CRM Organization?
• In what rule should I set the company division, department, etc for CRM?

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Docs

• How do I share documents with other users?
• I cannot find a file shared in Groups.
• Can I upload files to the workspace that I am invited to?
• Can I create folders in workspace?
• An error appears when I try to share files on Docs to a group.
• How do I check the free space for SkyDesk Docs storage?

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Mail

• There is an error message and I cannot use SkyDesk Mail anymore. What should I do?
• SkyDesk Mail has blocked sending a bunch of E-mails. Is there a restriction?
• Is there a file size limit to the SkyDesk Mail attachment?

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Sheet

• Can I view worksheets in reduced size?

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Import/Export

• The CSV file exported by non-SkyDesk application cannot be imported to SkyDesk.
• CSV file exported from SkyDesk appeared as character corruption when opened in Microsoft Excel.
• How do I edit an exported CSV file exported from SkyDesk?
• The "Invalid presentation file. Select a valid presentation file" message appears when I try to import a MS PowerPoint file.
• The CSV file import function does not import some fields correctly.

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Note:

iPhone and Safari are trademarks of Apple Inc., registered in the U.S. and other countries.
The iPhone trademark is used under the license of Aiphone Co., Ltd.

Note:

Windows^® 2000/XP is a trademark of Microsoft Corporation in the U.S. and other countries.