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Professional

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  • Manage Queries
  • Manage Customer Information
  • FAQ
  • Reports & Dashboards
  • Query page for each customer
  • Workflow Settings
  • SLA Management
  • Profile management
  • Customize
  • SkyDesk CRM linking Available

Enterprise

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  • Professional features PLUS
  • Recurring Reports
  • Data Sharing Rule Settings
  • Grouping of Users
  • Individual service level settings for each customer