The SkyDesk Support interface is designed for ease of use. Everything about the software is made as simple and straightforward as possible—from the terminology to the setup. We've crafted SkyDesk Support such that everyone involved in the customer service process can use it.
"Very user friendly UI. It's easy to navigate, and every time you can find another cool little feature to save time."
Ran into a problem? Unsure of how to do something and it's already 2 AM? That's okay; our virtual help is here for you. If you call our 24x5 technical support line, you won't have to stay on hold. You can also chat or email us, and we'll get back to you as soon as possible. Also, SkyDesk Support runs on SkyDesk Support, so you can rest assured that we have all the answers!
With SkyDesk Support, there are no additional surprise costs. The pricing is flexible as well: you can opt to pay monthly or annually. Once you pay, you get to use the full set of features. And if you don't want to pay for a plan, you can use our free version indefinitely.
What's more, we don't believe in pricing plans that skimp out on features. Whether your team is a one-person army or a teeming corporate, you get everything that you need to provide great customer service.
"Very user-friendly and easy to get trained to the application in short period, SkyDesk Support is definitely one of the best when you compare other ticketing tools in the real market."
No matter how unconventional your company may be, SkyDesk Support works the way you do. From the names of the modules to the data you enter, any part of it can be customized to suit your company, without typing a single line of code!
"New look, feel and functionality! Favorite thing about SkyDesk Support is the ability to access Knowledge Base and insert certain articles right in to the response to your customer."
It's a natural human trait to be concerned about how safe your data is when you put it online. SkyDesk Support comes with two-step authentication, an SOC 2 certificate, and data centers with bulletproof physical security. We also have in place a redundancy and business continuity policy set up in case something goes wrong. At SkyDesk, we believe in 100% privacy.
No one likes switching through five different screens just to make one decision. With SkyDesk Support that's never the case. Everything you need can be incorporated into your Support account with external and internal integrations. With this, your entire business fits into one system.
"You do not have to have 3 or 4 tabs open now and huge amount of info available on screen"
You don't have to live behind your system and power it up every time you want to access your SkyDesk Support portal. With the SkyDesk Support app for Android and iOS devices, you can have access to your tickets, contacts, tasks and everything else, whenever you need them.
"First ticket was easy to generate and respond to. Great having entire customer support history reflected in SkyDesk CRM too!"