Measure. Improve. Repeat.

Use detailed reports to understand your team's performance. Built-in dashboards help you track and improve your service using the most common metrics. Get additional statistics by creating your own reports as well.

Dashboards Reports

Measure customer happiness.

You can't improve what you don't measure, especially when it comes to customer happiness.Survey customers to find out how happy they were with your service. Chart your performance with quantitative ratings and review detailed feedback to determine how you can improve.

Data at your service.

SkyDesk Support comes with a set of built-in reports to help you track important data. Use these reports to track your team's performance and improve your customer service.

Get the most out of your metrics.

You understand your support team better than anyone. That's why Support lets you make your own reports to track the metrics important to you.