SkyDesk Mail - POP configuration details

POP or Post Office Protocol enables you to access the emails in any email client of your choice. POP performs one-way email retrieval and there is no sync between the email clients and server. SkyDesk Mail can be configured in any standard POP email client providing the POP and SMTP server settings.

You need to enable POP access of the account, before configuring the SkyDesk Mail account in any email client. The step by step instructions for some of the popular email clients are provided in the links below. 

Outlook | Thunderbird | Apple Mac Mail | Blackberry

Enable POP Access

You need to enable POP access of the SkyDesk Mail account, to start accessing the account in other POP clients. You can enable POP access for all emails from the beginning or from that particular day. 

  1. Log in to https://www.skydesk.jp/en/apps/mail/
  2. Click Settings >> Email Forwarding POP and IMAP to open the POP/ IMAP settings.
  3. You can enable the POP access in two modes
    • Enable - To enable POP access for all emails in the account - All the emails will be downloaded by the POP client you configure.
    • Enable from now on - Enable POP access for emails that arrive from the time the user enables POP access (only the newer emails will be downloaded to the POP client you configure).
  4. Click Save for the changes to be effective. 

POP Configuration settings for SkyDesk Mail

You can configure SkyDesk Mail account in any standard POP client using the POP details provided below. The complete SkyDesk account email address should be provided correctly in both the email address field and the username field. In case you have Two Factor Authentication turned on, generate and use an application specific password in the email client. 

Incoming Server Settings: (Personal Users with email address as username@skydesk.jp)

Incoming Server Name: pop.skydesk.jp
Port: 995
Require SSL: Yes  
Username : username@skydesk.jp

Incoming Server Settings: (Organization Users with domain based email address you@yourdomain.com)

Incoming Server Name: poppro.skydesk.jp
Port: 995
Require SSL: Yes  
Username : you@yourdomain.com 

Outgoing Server Settings: 

Outgoing Server Name: smtp.skydesk.jp
Port: 465, SSL or 587, TLS
Require Authentication: Yes

Username : Your complete SkyDesk mail account email address. If your domain is hosted with SkyDesk, then provide you@yourdomain.com here.

Email Address : Your complete SkyDesk mail account email address. If your domain is hosted with SkyDesk, provide you@yourdomain.com.

Password: Your SkyDesk account password

You may require Application Specific password to set up the account in other devices if Two Factor Authentication is enabled for your account. 

Note:

If you are a Federated Sign In user, you will not have a 'SkyDesk' password for your account. Use the Forgot Password link in the accounts.skydesk.jp page, to generate SkyDesk specific password for your account in SkyDesk. The Federated Login credentials will not work for POP/ IMAP/ Active Sync access. 

Include SPAM Messages in POP download

You can choose to include Spam messages for POP retrieval. SkyDesk Mail provides options to include Spam messages or to retrieve only Spam emails for POP retrieval. If you rely completely on your email client, and when some of the emails which you receive from your known contacts, get classified as Spam due to various reasons, you can include Spam emails for POP retrieval. 

  1. Log in to https://www.skydesk.jp/en/apps/mail/
  2. Click Settings >> Mail >> Email Forwarding POP and IMAP.
  3. Once the POP Access is enabled, you can choose the option for including Spam messages.
    • Select 'Yes' to retrieve Spam messages in POP Clients
    • Select 'No' to not receive Spam Messages in POP clients
  4. Click Save for the changes to be effective. 

POP Delete Settings in SkyDesk Mail

You can choose to delete emails from Server or leave the messages in Server when the email downloaded via POP is marked for deletion. When you choose 'Delete emails from Server' in the POP clients, the client marks the email for deletion in the server and removes it from the POP queue. However, in SkyDesk Mail, you can choose to retain the email in the server even if the client marks the email for deletion. The default option is 'Leave messages in server'. 

The emails will be deleted from the server only if you choose the option 'Delete mails from server when the POP client issues a delete command'.

  1. Log in to https://www.skydesk.jp/en/apps/mail/
  2. Click Settings >> Mail >> Email Forwarding POP and IMAP.
  3. Once the POP Access is enabled, you can choose the POP Delete settings.
    • Select 'Leave messages in Server' to not delete the emails, when POP client issues a delete command.
    • Select 'Delete messages from server' to remove the messages permanently when the client issues a delete command.
  4. Click Save for the changes to be effective.

 Disable POP Access

You can disable POP access of your account, anytime you choose to stop POP retrieval. 

  1. Log in to https://www.skydesk.jp/en/apps/mail/
  2. Click Settings >> Mail >> Email Forwarding POP and IMAP.
  3. In the POP Access Section click 'Disable' to disable POP access.
  4. Click Save for the changes to be effective.