Configure SkyDesk Mail in Outlook - IMAP

Steps to Configure SkyDesk Mail account as IMAP in Outlook

  1. Log in to your SkyDesk Mail account to enable IMAP access. From the Settings menu, select POP/ IMAP and Email Forwarding and click, Enable IMAP
  2. Launch the Microsoft Outlook application from your desktop.
  3. From the Tools menu, select Account Settings.
  4. Click Email Accounts, select Email, and then New
  5. Select Manually configure Server settings or Additional Server Types, and click Next 
  6. From the ‘Choose Email Service’ page, select Internet mail, and click Next.
  7. In the 'Add New Email Account' page, fill in the following details:
    • User Information
      • Your preferred display name
      • Your email address (or your if your domain is hosted with SkyDesk) 
    • Server Information 
      • Select IMAP from the Account Type menu.
        • Enter as the incoming mail server for personal accounts.
        • Enter as the incoming mail server for organization accounts.
        • Enter as the outgoing mail server.
  8. Click More Settings for advanced configuration details and enter the following information:
    • Username – The email address of your SkyDesk account ( for Email Hosting users / for personal users).
    • Password – SkyDesk Account Password (You may require an Application-specific Password if Two-Factor Authentication is enabled for your account.)
  9. Check Remember Password.
  10. Click More Settings,
  11. Click on Outgoing Server tab.
    • Select My outgoing server (SMTP) requires authentication and Use same settings as my incoming server
  12. Select the Advanced tab and configure the Settings as follows:
    •  Incoming Server (IMAP): 993
    • Select SSL from the drop down menu for encypted connection.
    • Outgoing Server (SMTP): 465
    • Select SSL from the drop down for encrypted connection.
    • Click Ok to be redirected to the ‘Add New Email Account’ window. Click Test Account Settings to send a test email.
  13. When the tests are successful, Outlook will display a popup as shown below. Click Close.
  14. From the Add Email Accounts window, click Next. Outlook will display a message at successful completion of Setup wizard.
  15. The folder structure in your SkyDesk account will be replicated here.

Specific Instructions for Outlook IMAP

Sent Items

Our SMTP Servers automatically place sent emails in the Sent folder. However, if you send an email with Outlook, it also saves another copy in your Sent folder there.

To avoid duplicates in the Sent folder, change the following settings:

In Outlook 2007:

  • From the Tools menu, select Options and then Preferences
  • Choose Email Options and uncheck Save Copies of messages in Sent Items folder.

In Outlook 2010:

  • Select your SkyDesk account from the Account Settings menu and click Change
  • Choose More Settings, click Sent Items and select, Do not save copies of sent items.

Downloading full messages

By default, Outlook downloads just the Sender, Subject, and the Date Information (headers) when syncing email. It downloads the full message only when you click on that email. You can change this behavior by changing the Send/ Receive Settings.  


In Outlook 2013, there are some issues related to Folders sync. We recommend using previous Outlook versions until Outlook 2013 is stabilized for IMAP usage.