SkyDesk Mail - Access via IMAP

IMAP (Internet Message Access Protocol) is an email retrieval and storage protocol, which syncs with the servers and maintains the status of messages across multiple email clients.

SkyDesk Mail can be accessed via IMAP on any standard IMAP client using the configuration details provided in this guide. Log in to your webmail and Enable IMAP Access for your account before you configure IMAP in the email client. (You might require an Application-specific Password to set up the account for other devices if you have enabled Two-Factor Authentication).

 The step-by-step instruction sets for some of the popular IMAP clients are available in the links below.

Desktop Clients: Outlook  |  Thunderbird | Apple (Mac) Mail | Other IMAP Clients

Mobile Devices/ Tablets: Apple iPhone/iPad | Windows 7 Mobile |  Android (Samsung, Google Nexus etc) Other mobile IMAP Clients

IMAP - An introduction

IMAP and POP3 are protocols that allow you to download email messages from your SkyDesk Mail server and access them with desktop email clients like Outlook/ Mac Mail and/or mobile email clients iPhone/ Android email apps. SkyDesk Mail can be configured on any standard IMAP email client using the IMAP and SMTP Server Settings.

IMAP is more recent than POP and allows a two-way synchronization between the email clients and your SkyDesk Mail account. IMAP is recommended when you want to access the same account from multiple email clients. 

Enable IMAP Access

To enable IMAP Access for your mail account:

  1. Log in to your SkyDesk Mail account
  2. Go to Settings, and choose, POP/ IMAP and Email Forwarding.
  3. Under IMAP Access, select Enable.
  4. Configure Auto-Expunge and Folder View Settings.

 SkyDesk Mail IMAP Server Details

You can configure your SkyDesk Mail account on any standard IMAP client with the configuration details given below.

Incoming Server Settings (Personal users with email address,

Incoming Server Name:
Port: 993
Require SSL: Yes
Username : 

Incoming Server Settings (Organization users with domain based email address,

Incoming Server Name:
Port: 993
Require SSL: Yes
Username : 

Outgoing Server Settings: 

Outgoing Server Name:
Port: 465 with SSL or
Port: 587 with TLS
Require Authentication: Yes

User Name:  Enter your SkyDesk user name or your complete SkyDesk Mail address. If your domain is hosted with SkyDesk, then your email address will be in the format
Email Address: Enter Your SkyDesk Mail address. If your domain is hosted with SkyDesk, then your email address will be in the format
Password: Enter your SkyDesk account password.  (You might require an Application-specific Password if Two-factor Authentication is enabled).

Folder View Settings for IMAP

A huge mailbox with many folders can be cumbersome to view and synchronize emails in IMAP clients. To optimize your IMAP client's performance, you can choose the folders you want to synchronize with IMAP using the steps below:

  1. Log in to
  2. Click Settings, select Mail, and then choose Email Forwarding / POP and IMAP
  3. Under the IMAP Access section, Click View or Change Folders
  4. Select the folders you want to view in the IMAP clients. 


Only the folders selected here will be available in the IMAP clients you use.

IMAP Expunge Options

When you delete an email or move it to another folder in your IMAP client, the mail will be deleted or moved to another folder based on your IMAP settings. To make these changes immediate in your IMAP account, you can enable the 'Expunge Immediately' option with the steps below.

  1. Login to your SkyDesk Mail account
  2. Go to Mail Settings, and select Email Forwarding and POP/ IMAP
  3. In the IMAP Section, select your preferred Expunge option for IMAP
    • Immediately Expunge Messages - This will remove messages from the SkyDesk Mail server when you delete/ move emails in the IMAP client.
    • Do not automatically Expunge Messages - This option will wait for the folders to sync before the email is deleted from SkyDesk Mail.

Troubleshoot IMAP Configuration

Unable to Login from IMAP Clients

In case you have turned on Two Factor Authentication for your account, you need to generate and use the Application-specific Password in the IMAP client you use.

In case you are a Federated Sign In user (Using Signin using Google Apps/ Gmail/ Facebook etc), then you might not have an exclusive password in SkyDesk for your email account. Refer here for detailed instruction to generate a Password for your account. You cannot 'Sign In' using your external account for POP/ IMAP.

IMAP Access not enabled

You need to have IMAP Access enabled for your account, before configuring IMAP in the other email clients. Refer this section for instructions.
In case you are and Organization user, check with your administrator if IMAP Access is allowed for your account based on the email policies.