Email Aliases

When a user has multiple email address for the same account, the additional email address can be set up as an email alias to the account.

Email aliases are particularly handy for handling multiple domains. When an organization has multiple domains, say and, providing multiple email addresses becomes simple by adding aliases to the accounts.

Example:,, can all be the email addresses used by the same person under the same account. The email alias is similar to the base account email address, except that it can be removed and recreated by the admin easily.

Steps to add new Aliases:

  1. Login to the SkyDesk Mail Control Panel from as Admin/ Super Admin.
  2. Select the Mail Accounts section under Email Administration.
  3. Select the account for which you want to add an alias.
  4. Click Add New Alias for the account.
  5. Provide the alias you want to add and select the domain from the drop down if you have multiple domains.
  6. Click Save to update the email alias for the account.

Selecting Default Mailbox Address

A default email address can be chosen for your mailbox from the list of email aliases added.

  1. Across the Mailbox address, click Change.  
  2. Click the drop down, and select the alias that you want to make as the default mailbox address for the account.
  3. Click Save to set the chosen alias as the default email address.


The mailbox address of an existing user can be changed by following these steps.

Email Alias behaviors:

  • When you add an email alias, the user will be able to send/ receive using the email alias. 
  • The additional email aliases will be added to the From drop-down, using which the user can select the From address for the particular email. 
  • The email alias can be used for only one user and cannot be reused. 
  • Once added, the email alias can be used to login to the account. 
  • The email alias can also be used to configure email clients. 
  • Email Filters can be used to organize the emails that arrive at different email aliases.
    • Use 'To/ Cc' contains filter condition
    • Apply the action Move to folder/ Apply label for classifying emails.

Email Forwarding as Administrator

Email Forwarding is configured in an organization for mainly delegation/ backup purposes. When you configure the email forwarding from an organization account to another account within the same organization, set up in SkyDesk Mail, there is no verification process required for the process when initiated by the admin from the control panel. When the email forwarding is initiated by the user or to an external email address, the verification process is required to enable the email forwarding. 

Steps to configure Email Forwarding:

  1. Login to the SkyDesk Mail Control Panel from as Admin/ Super Admin.
  2. Select User Details. 
  3. Select the user for whom you want to configure Email Forwarding.
  4. Select the Mail Accounts section under Mail Administration.
  5. Click Add Mail Forward to create a new forwarding.
  6. Specify the email address to which you want to configure email forwarding. 
  7. An internal email address will be immediately enabled, and an external account needs confirmation. 
  8. Once enabled, all incoming emails will be forwarded to the specified email address. 

In case you want to forward outgoing emails too, refer Outgoing Forwarding from Mail Policy section. The user will be able to view the configured forwarding. You need to configure Access Restrictions in Mail Policy to hide the Email Forwarding section from the user, to prevent any manual changes by the user. 

Vacation Reply/ Auto Response

Vacation Reply or Auto Response can be set by the administrator for the user accounts. By this, the admin can set up automatic responses to certain accounts, which would be discontinued or other reasons, which require an auto response to the sender. 

Steps to configure Vacation Reply:

  1. Login to the SkyDesk Mail Control Panel from as Admin/ Super Admin.
  2. Select User Details. 
  3. Select the user for whom you want to change the settings and select Mail Accounts 
  4. Click Add Vacation Reply to create a vacation reply for the user. 
  5. Select the dates for which you want to set this vacation reply. 
  6. Select the interval which you want to set for the vacation reply. 
  7. Provide the text which you want to add as vacation reply for the user. 
  8. Save the changes. 

Once the Vacation Reply has been set, automated replies will be triggered for the emails delivered to the account, based on the sending interval set. 

Enable/ Disable Email Services

The administrator can enable/disable the different email services for a user account.

The following are the services that can be enabled or disable for any user account. 

  • POP
  • IMAP
  • Incoming Email
  • Outgoing Email
  • Spam Processing 

From the 'User Details', select the account and navigate to the Mail Accounts section. You can click the 'green' icon for any service to disable the service. The service will be shown in red color. Clicking on it again will enable the service.