Customization Options for SkyDesk Mail

Custom Login URL for SkyDesk Mail (

The administrator can configure custom Login URL for the organization members to remember and access SkyDesk Mail easily. The users will be able to use the URL to login to their respective email accounts.

To configure the Custom Login URL, there are two steps involved.

  1. Add CNAME in the DNS Manager for the subdomain (Ex: 
  2. Point it to 

Once the CNAME alias points to, accessing the URL will launch the custom Login page directly.

If you have already added the Custom Logo, the login page will automatically display it. 

Steps to point your custom URL to SkyDesk:

  1. Login to your domain's DNS Manager. 
  2. In the DNS Manager page, follow the instructions to add a CNAME.
  3. The Hostname/ Subdomain will be 'mail', if you want to have the URL as (mail can be substituted with any keyword of your choice, Ex: webmail, login etc.)
  4. The hostname or subdomain should be pointed to

Ideally the following settings needs to be used. The terminology may differ according to your domain's DNS provider.

Name/ Host/ Alias/ CNAME

Value/ Points To/ Destination/CNAME



SkyDesk Mail supports https for accessing your email accounts for better security. Hence after you login to the account using the Custom URL, all the internal pages will be redirected to the SkyDesk Mail URL and will not have custom domain support. 

Add your Custom Logo

The administrators or Super Administrators can customize the Logo for the organization in the Control Panel. The logo will be displayed in the Custom Login page, and also in the webmail page of all the users in the organization. Make sure that your Logo image meets the following specifications:

  • Supported Image File Types: jpg, gif, png. jpeg.
  • Dimensions: 40 x 150 (h x w) px
  • Maximum allowed file size: 500 KB

The administrator needs to download and save the Logo image to the system.

  1. Login to SkyDesk Mail.
  2. In the Dashboard, hover the mouse over the logo and select 'Change Logo'  to browse and upload the Logo image saved in the system. Once saved, the Logo will be displayed in the dashboard.​
  3. The logo will also appear in the custom Login page and the webmail page for all the users in the organization.

Change your Organization Name

Generally, if you don't edit the name of the organization after creating the organization account, the domain name gets added as the name of the organization. The Super Administrator can change the name of the organization from the control panel dashboard. 

  1. Login to SkyDesk Mail.
  2. The Control Panel settings page opens up
  3. In the dashboard, click on the 'Edit' icon next to the name of the organization
  4. Enter a name of your choice for the organization
  5. The entered name will appear across all user mailboxes as the organization name

Location Settings

Adding Locations

You can add different work locations to your organization. After adding the user, the respective location can be mapped to each user from the 'User Details' menu. Only the Super Administrators and Administrators can add and map the locations.

  1. Login to SkyDesk Mail.
  2. The Control Panel settings page opens up
  3. Click on the 'Locations' tab in the 'Dashboard' section
  4. Enter the location, address and choose the correct time zone from the dropdown
  5. Now click 'Ok'

Changing Members' Location

You can change the location of the organization members from the 'User Details' section

  1. Login to SkyDesk Mail.
  2. The Control Panel settings page opens up
  3. Navigate to the 'User Details' tab 
  4. Select the checkboxes to the left of the users, whose locations you want to change
  5. Click on the 'Locations' menu on the top of the page
  6. Select the relevant location to apply it to the chosen users.