CRM Help

Email Marketing with SkyDesk Campaigns

Campaign management allows you to manage your entire marketing process by which marketing campaigns are planned, produced, distributed and analyzed. This includes planning the campaign, preparing your mailing list, executing the campaign, measuring the campaign effectiveness, and analyzing the results. Being part of the business, Campaign Management should be in sync with the other business activities of an organization. It is always an advantage to maintain one platform where you can track marketing, sales and support activities.

The built-in synchronization with SkyDesk Campaigns helps you to export leads and contacts from CRM to Campaigns and easily plan & execute newsletters, welcome emails, customer surveys, etc. With this integration, Sales & Marketing can also track the responses from contacts and take better sales decisions while prospecting based on the response received. For example, if the response is "Clicked" on the links in email, you've better chances to promote the lead to prospect whereas "Marked as Spam" you could change the Lead Status as not interested.


Permission Required: Users need an active account with any plan in SkyDesk Campaigns.

Configure SkyDesk Campaigns Integration

You must have active user license in SkyDesk Campaigns and also active ZSC key in SkyDesk CRM to configure the CRM sync settings. If you do not have access to SkyDesk CRM, please contact your CRM administrator. Complete the following steps to successfully import data from CRM to Campaigns:

Step 1 - Generate ZSC Key in SkyDesk CRM

You need to first generate the ZSC key in SkyDesk CRM. Only users with Administrator profile can generate the ZSC key.

To generate ZSC key

  1. Log in to SkyDesk CRM with Administrator profile.
  2. Click (the Settings icon) > Setup > Extensions & APIs > APIs > SkyDesk Service Communication (ZSC) Key.
  3. Click Generate Now.
    The ZSC Key will be generated. If you do not have access to SkyDesk Campaigns, share this key with SkyDesk Campaigns user to set up the integration.

Step 2 - Activate and Set up Configuration Settings

To activate SkyDesk Campaigns

  1. Log in to SkyDesk Campaigns.
  2. Click the Contacts tab.
  3. In the Contacts Home page, click the Sync Contacts > Sync with SkyDesk Services link.
  4. In the Sync with SkyDesk Services page, specify the following:
    • Service: Choose SkyDesk CRM as the service.
      ZSC Key Settings
    • Email Address: Enter email address of your SkyDesk CRM account to be integrated.
    • ZSC Key: Enter the SkyDesk Service Communication (ZSC) key generated from your SkyDesk CRM account.
  5. Click Save.

Step 3 - Configure Sync Processes

After activating the integration by providing the ZSC key and email address, from your SkyDesk CRM account, you need to specify a set of details for sync setting from SkyDesk CRM to SkyDesk Campaigns and also vice versa.

To configure sync settings - CRM to Campaigns

  1. From the Contacts tab in SkyDesk Campaigns, select Sync Contacts > CRM to Campaigns tab.
  2. Specify the Sync Description.
  3. Select a CRM Module from the drop-down list. Records from the selected module will be synchronized.
    Leads, Contacts, and custom modules will be available in the list.
    • All [Records] - All the records will be synchronized with SkyDesk Campaigns.
    • Custom [Records] - All the records from the selected list view will be synchronized with SkyDesk Campaigns.
  4. Select a Mailing List from the drop-down list. The CRM records will be added to the selected mailing list.
    The mailing lists created in SkyDesk Campaigns will be listed. You can either choose one from the list or create a new one.
  5. Click Save & Continue.
  6. In the Map your Fields section, click Map More Fields to map more CRM fields with Campaign fields.
    Based on the mapping, data will be synchronized to the corresponding fields.
  7. Click Save & Continue.
  8. Under Fetch Interval, specify the frequency of data synchronization.
  9. Under Data to be Fetched, choose one of the following:
    • All Data - All the data in the record will be synchronized with SkyDesk Campaigns.
    • After [Specific Data] - Changes made to records after the last synchronization specified in this option will be synchronized.
  10. Under Sync Contacts Configurationsection, specify the following:
    • Update Opt-Out - All the contacts that opted out from the mailing list in SkyDesk Campaigns after a sync process will be updated in SkyDesk CRM in future synchronizations also.
    • Update Deleted Contacts - All the contacts deleted in SkyDesk CRM after a sync process will be updated in future synchronizations also.
    • Exclude Email Opt-Out Contacts - All the contacts who have unsubscribed from the mailing list after a sync process will not be updated in future synchronizations.
    • Exclude Converted Leads - All the leads converted after a sync process will not be updated in future synchronizations.
  11. Click Initiate to start the sync.
    The sync process will be active. You can make it inactive whenever required.

To configure sync settings - Campaigns to CRM

  1. From the Contacts tab in SkyDesk Campaigns, select the Campaigns to CRM tab.
  2. In the Push Campaigns reports to SkyDesk CRMsection, do the followings:
    • Create Campaign in SkyDesk CRM: Enable this option to push campaigns created in SkyDesk Campaigns to SkyDesk CRM.
    • Update Campaign Member Status in SkyDesk CRM: Enable this option to update the status of campaign members in SkyDesk CRM
    • Push Member Status as Fields in SkyDesk CRM: Enable this to push the status of a contact or lead in a campaign as a field value in the Contact/Lead's details page.
      Also the select the field to which you want to transfer the details in SkyDesk CRM. You can push the details to the records in the custom module also.


  • SkyDesk CRM users cannot access the email campaigns in SkyDesk Campaigns without an active user license.
  • You can have 5 active syncs per day for the organization's account. In case you want to create another sync, please delete or disable an existing sync.
  • Number of active sync allowed per organization is 15. This includes sync created by all users in an organization's SkyDesk Campaigns account.
  • Regenerating the ZSC key will stop existing syncs.
  • If you happen to regenerate your ZSC key, you will have to update the settings with the newly generated key.
  • If you change your existing CRM account information, you are recommended to manually enable sync associated to the particular account.
  • Number of contacts to be synced from SkyDesk CRM depends on your plan limit in SkyDesk Campaigns. If a particular sync tries to import more than the allowed limit, the system will download only up to your plan limit.
  • 'Update Campaign Member Status' is applicable only to contacts that were synced from SkyDesk CRM to SkyDesk Campaigns.
  • You must have permission to view the Campaigns module in SkyDesk CRM to track the email responses from Campaign Members. See also Manage Profiles.

Track Campaign Responses

You can send both Email Campaigns as well as Autoresponders (Drip Marketing) to contacts and leads from SkyDesk Campaigns. After executing email campaign from SkyDesk Campaigns, you can easily track different types of responses within SkyDesk CRM's campaigns module. You can drill-down the campaign members and view all status of the past email campaigns. In addition, you can view detailed stats of email campaign without logging into Campaigns.

Campaign Response Description
Delivered Email has been successfully sent to the campaign member
Opened The campaign member has opened the email
Unopened The campaign member has not opened the email
Clicked The campaign member has clicked one of the links in email message
Bounced Email is bounced due to wrong email address of the campaign member.
Unsubscribed The campaign member has unsubscribed from your mailing list. Next time, SkyDesk Campaigns will not send any mass emails.
Complaints The campaign member has marked the email as spam. So next time, SkyDesk Campaigns will not send any mass emails

To track email campaign responses

  1. Log in to SkyDesk CRM.
  2. Click the Campaigns tab.
  3. In the Campaigns Home page, select recently completed email campaign.
  4. In the Campaign page, track responses, view stats, and other details.
Track Response

Track Campaign Responses

To view the preview of the newsletter that was sent

  1. In the Campaigns Home page, select recently completed email campaign.
  2. Under Campaign Mail Details section, click the View button.
    Email template associated to the campaign will be opened in a new window.

Track Campaign Responses

To view a list of email campaigns under Contact or Lead

  1. Log in to SkyDesk CRM.
  2. Open a lead or contact.
  3. In the Lead Details page, under Campaigns related list, view the list of email campaigns.

Delete SkyDesk Campaigns Synchronization

As a SkyDesk Campaigns administrator, you can delete the individual SkyDesk CRM synchronization. Please note that on deleting the Sync:

  • You cannot add new data from CRM to Campaigns but use the existing leads or contacts in SkyDesk Campaigns for future campaigns.
  • Responses collected for the past email campaigns will not be deleted in SkyDesk CRM.

To delete SkyDesk CRM Sync in SkyDesk Campaigns

  1. Log in to SkyDesk Campaigns with Administrator profile.
  2. Click Contacts > Sync Contacts > Existing Sync.
  3. Click Delete > OK.
    Your existing sync settings will be removed.