SkyDesk Accounts


  1. Allowed IP Addresses
  2. Security Question
  3. Active Authtokens
  4. Active Sessions

1. Allowed IP Addresses

What are Allowed IP Addresses?

Worried of someone hacking into your account? Worried of people accessing your account from varied locations without you even realizing it? We have the solution to your worries.

Now you can restrict the access of your SkyDesk account to trusted IP addresses/ranges specified by you alone. This configuration helps in securing your account and nobody else can access your account from any other IP addresses/ranges apart from the ones mentioned by you.

How to activate "Allowed IP Addresses"?

To activate this option, follow the steps given below:

  • Click the Security tab on your account home screen.
  • Click the Allowed IP Address link available on your SkyDesk Accounts homepage.

  • Click Add New and provide the range of IP addresses from which you want your account to be accessed.
  • Click Add.
  • A reconfirmation message will show up. Click Yes.
  • The IP addresses you want will be stored successfully.
  • After signing out from the current session, you can log in only from the IP addresses you mentioned.

2. Security question

Security Question - What is it all about?

Ever thought of a situation where someone else gets access to your account, changes the password and you lose control over your account forever after? Sounds scary, isn't it?

Do not worry, we at SkyDesk have a solution for this problem as well. Here comes security question and answer into play. Your security question is a type of authenticator which is required in case you want to change your password and is confidential just between you and us. Hence, it is an extra layer of security.

Add a security question of your choice, provide an answer, save them with us and voila!! Nobody else but you can change your password from there on.

How to provide a Security question for my account?

To activate this, kindly follow the steps given below:

  • Click the Security tab on your SkyDesk account home screen
  • Click the Security Question link available on you accounts homepage.

  • Enter you current password, provide the security question and answer of your choice and click save.
  • Your security question will be successfully stored
  • Henceforth, each time you want to change your password, you will have to answer your specific security question correctly to proceed with the password change.

3. Active Authtokens

AuthToken is a scoped token, which gives access to the specified SkyDesk services 'scoped Data APIs' on behalf of the user. In general, a token is a piece of data which contains information to identify a particular user and token validity. It will contain the user's information, as well as a special token code that user can pass to the server with every method that supports authentication, instead of passing a username and password directly.

Token-based authentication is a security technique that authenticates the users who attempt to log in to a server, a network, or some other secure system, using a security token provided by the server. An authentication is successful if a user can prove to a server that he or she is a valid user by passing a security token. The service validates the security token and processes the user request.After the token is validated by the service, it is used to establish security context for the client, so the service can make authorization decisions or audit activity for successive user requests.

For customers to access service URL APIs, an authenticated token needs to be generated for the user with following constraints:

  • Scope: A given scope/set of APIs
  • Validity Interval: Should be valid either infinitely/ a long time until it is invalidated/deleted/locked by the user

In order to remove or re-generate an authtoken, users need to follow the steps given below:

    • Log in to your SkyDesk account at using your login credentials
    • Click Active Authtokens in your SkyDesk Accounts home screen.

  • Tick the box corresponding to the particular token you want to remove.
  • Click Remove.
  • To regenerate a certain authtoken, tick the box corresponding to the particular token you want to re-generate.
  • Click Re-Generate.

4. Active Sessions

Logging in to your account but forgetting to sign out is a common human phenomenon. To err is human as they say and in SkyDesk, we understand and respect this fact. At times, it may so happen that a SkyDesk user may have accessed his account from other locations but somehow forgot to properly sign out. This increases the risk of others getting access to the account which in turn may create serious issues.

Accessing and managing all the concurrent active signed in sessions opened on the SkyDesk account users has become really simple with you SkyDesk account now.

The Active Sessions tab available in the SkyDesk accounts home screen helps you to know the number sessions that are active for your account and hence helps to secure your account. The page shows the starting time of the active sessions, the IP addresses from which the sessions are connected. Now all you need to do is simply click on the "Close" button available next to the active sessions and you will be securely signed out from all the other unwanted active sessions.